I am not used to being treated like this!!!

It started when I phoned to book a service on my 147, I don't do that many
miles now so it is a year since the last service. (The car is three years
old now and has done 24,000 miles, as the service interval is 12000 miles or
annually, which ever comes first, this is the 36,000 mile service!)

As I was talking on the phone, I was asked. "Is that Mr Thomson?" no, but
you are just one letter out.

"Ah, Mr Smith" yes but what is my first name? "D.... David?" That's not bad
after 12 months.

When I arrived at the appointed time I was greeted by name!!! The initial
formalities were quickly completed, and I was given directions to a local
hostelry where I could while away the 2 hours scheduled for the service.

After a couple of coffees and a very welcome lunch, I settled down to read
my book again. At about 2 o'clock I received a call on my mobile, to say the
car was finished, and would I like a lift back to the garage as it was
absolutely tipping down!!!

I was collected in my own car and for the first time in three years of
ownership I wasn't the actual driver of the car!

The 24,000 / 36,000 mile service had been completed, and I got change from
£200!!!

So unless you enjoy being nothing more than an owner identified by a
registration number, If you enjoy walking half a mile back from the
pub/hotel in the rain, if you don't want to receive good old-fashioned
courtesy and 'service', and want to pay through the nose for the privilege,
steer clear of Monza Sport, in Cowfold west Sussex (yes there is such a
village).

They may not be a franchised dealer, but they could teach such dealers and
dare I say it Alfa GB, a thing or two about service.

It was certainly worth the 100 plus mile round trip.

Highly recommended, (please note I am nothing more than a satisfied
customer).

Dave