Thread: Service
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Old October 19th 04, 03:36 PM
David A Smith
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> wrote in message
om...
> "David A Smith" > wrote in message
> >...
>> I am not used to being treated like this!!!
>>
>> It started when I phoned to book a service on my 147, I don't do that
>> many
>> miles now so it is a year since the last service. (The car is three years
>> old now and has done 24,000 miles, as the service interval is 12000 miles
>> or
>> annually, which ever comes first, this is the 36,000 mile service!)
>>
>> As I was talking on the phone, I was asked. "Is that Mr Thomson?" no, but
>> you are just one letter out.
>>
>> "Ah, Mr Smith" yes but what is my first name? "D.... David?" That's not
>> bad
>> after 12 months.
>>
>> When I arrived at the appointed time I was greeted by name!!! The
>> initial
>> formalities were quickly completed, and I was given directions to a local
>> hostelry where I could while away the 2 hours scheduled for the service.
>>
>> After a couple of coffees and a very welcome lunch, I settled down to
>> read
>> my book again. At about 2 o'clock I received a call on my mobile, to say
>> the
>> car was finished, and would I like a lift back to the garage as it was
>> absolutely tipping down!!!
>>
>> I was collected in my own car and for the first time in three years of
>> ownership I wasn't the actual driver of the car!
>>
>> The 24,000 / 36,000 mile service had been completed, and I got change
>> from
>> £200!!!
>>
>> So unless you enjoy being nothing more than an owner identified by a
>> registration number, If you enjoy walking half a mile back from the
>> pub/hotel in the rain, if you don't want to receive good old-fashioned
>> courtesy and 'service', and want to pay through the nose for the
>> privilege,
>> steer clear of Monza Sport, in Cowfold west Sussex (yes there is such a
>> village).
>>
>> They may not be a franchised dealer, but they could teach such dealers
>> and
>> dare I say it Alfa GB, a thing or two about service.
>>
>> It was certainly worth the 100 plus mile round trip.
>>
>> Highly recommended, (please note I am nothing more than a satisfied
>> customer).
>>
>> Dave

>
> Hi Dave,
> Why not e-mail this story to Alfa GB. and see what they have to say.
> John, UK.


Good idea John, I might just do that, I was going to send it to AROC
anyway.

Dave


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