"David A Smith" > wrote in message >...
> I am not used to being treated like this!!!
>
> It started when I phoned to book a service on my 147, I don't do that many
> miles now so it is a year since the last service. (The car is three years
> old now and has done 24,000 miles, as the service interval is 12000 miles or
> annually, which ever comes first, this is the 36,000 mile service!)
>
> As I was talking on the phone, I was asked. "Is that Mr Thomson?" no, but
> you are just one letter out.
>
> "Ah, Mr Smith" yes but what is my first name? "D.... David?" That's not bad
> after 12 months.
>
> When I arrived at the appointed time I was greeted by name!!! The initial
> formalities were quickly completed, and I was given directions to a local
> hostelry where I could while away the 2 hours scheduled for the service.
>
> After a couple of coffees and a very welcome lunch, I settled down to read
> my book again. At about 2 o'clock I received a call on my mobile, to say the
> car was finished, and would I like a lift back to the garage as it was
> absolutely tipping down!!!
>
> I was collected in my own car and for the first time in three years of
> ownership I wasn't the actual driver of the car!
>
> The 24,000 / 36,000 mile service had been completed, and I got change from
> £200!!!
>
> So unless you enjoy being nothing more than an owner identified by a
> registration number, If you enjoy walking half a mile back from the
> pub/hotel in the rain, if you don't want to receive good old-fashioned
> courtesy and 'service', and want to pay through the nose for the privilege,
> steer clear of Monza Sport, in Cowfold west Sussex (yes there is such a
> village).
>
> They may not be a franchised dealer, but they could teach such dealers and
> dare I say it Alfa GB, a thing or two about service.
>
> It was certainly worth the 100 plus mile round trip.
>
> Highly recommended, (please note I am nothing more than a satisfied
> customer).
>
> Dave

Hi Dave,
Why not e-mail this story to Alfa GB. and see what they have to say.
John, UK.