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  #19  
Old October 5th 05, 02:40 AM
Ritz
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Brent P wrote:
> In article et>, SVTKate wrote:
>
>>Well...
>>Now that Sears is K-Mart, it comes as no surprise.
>>Another good excuse to buy Snap On.

>
>
> Good luck finding an open snap on store on sunday.
>
> Maybe if you can wait a week and work somewhere the snap on guy calls on....
>
>



F Snap-On. I used to exclusively buy their tools, but after a while my
local dealer just disappeared. So Snap-On sends in another guy who does
a song and dance about how he'll be Johnny-on-the-spot. I have a box of
broken tools that I'd been saving for the next reappearance of the sales
guy and the new fellow basically says, "uh, we're only allowed to take
in X% on warranty exchanges." So I tell him that I don't give a crap,
if I spend top dollar on Snap-On tools, I expect the warranty to be
honored. So he replaces about 1/3 of the tools and says he'll be back
in a few days to take the rest...and never returns. A few calls to
Snap-On corporate resulted in the run-around.

So now I just buy tools online and from Home Depot/Sears. And according
to what I've heard, Sears is becoming more selective about taking in
broken tools too.

Cheers,
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