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Old March 1st 17, 07:41 PM posted to rec.autos.tech
Kevin Bottorff[_3_]
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Posts: 84
Default NAPA vs. Autozone vs. O'Reilly... price and quality?

wrote in
:

> I have worked for all three companies in the last 5 years and as both
> an employee and a customer I feel O'reillys is by far superior in
> customer service(Lifetime Warranties) which will be tracked under your
> phone number, they also 9/10 are the cheapest of the three and if you
> ever find that they aren't, they will gladly do price adjustments to
> and competitors price as long as its not an online only
> retailer(amazon, LMC, ECT). when i was employed with auto zone I was
> rebuilding the whole front steering and suspension on my truck and
> after buying tie rods only to find mismatching parts in the boxes
> labeled with the same P/N and missing half my zero fittings and castle
> nutss that were "included" I decided my employee pricing wasn't worth
> the lack of quality and peace of mind, so I bought 99% of my parts at
> O'reillys have had no complaints with any of my new front end thus
> far, and they even hired me on the spot. which I am grateful for, the
> benefits are far better and the environment I work in is great, love
> every member on my team,love coming to work and working along side
> parts countermen whom I can trust to provide the same advice and
> customer service that we all hope to find when we walk through the
> doors at our local parts house.
>
> On Tuesday, March 16, 2010 at 9:29:16 AM UTC-7, /dev/phaeton wrote:
>> Using online catalogues, i've priced out the parts to rebuild the
>> front end on my truck. (In-store pricing might be slightly different)
>> This will mean 2 upper control arm assys, 2 lower ball joints,
>> control arm bushings all around, and inner and outer tie rod ends for
>> both sides.
>>
>> At NAPA, it's about $450 for parts, at Autozone about $370, and
>> O'Reilly will be just under $300. These are all using store-branded
>> parts, not the generic (in NAPA's case) or Moog brand (in O'Reilly's
>> case). Is there any significant reason for this, or any major
>> quality differences? We're talking about a bunch of machined metal
>> and rubber, not microcontrollers. For all I know they could all be
>> made by the same contractor.
>>
>> Tempting as it it is, I see entire kits of everything listed above on
>> eBay for under $100. They're generic names, but no more generic
>> sounding to me than the store brands.
>>
>> Any thoughts?
>>
>> Thanks.

>


nice sales pitch, Orileys is seldom as cheep as the others, but what I
like is they have it in stock. If I got to have it now thats where I
check first. KB
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