"Joe" > wrote in message
...
> "Michael J. Delaglio" > wrote in
> :
>
>>
>> "John C." > wrote in message
>> news:1kD0f.2695$WD5.471@trndny06...
>>>
>>> "Michael J. Delaglio" > wrote in message
>>> ...
>>>> Just got my 2000 GT back from the dealer. The RPM's would drop all
>>>> the way
>>>> down and I'd have to give it gas at idle to keep it going. I
>>>> figured it was
>>>> TP issue .
>>>>
>>>> Turns out it was the air intake vale. Two bolts hold the thing in
>>>> and it
>>>> is right out in the open. Probably would take about ten minutes to
>>>> put one
>>>> in.
>>>>
>>>> The dealer charged me $ 201.17 for the two parts: F8VZ*9F715*AB
>>>> (Throtle Air By-Pa) and XR3Z*9E498*AG (Connector)
>>>>
>>>> They also charged $ 567.00 for the labor.
>>>>
>>>> I absolutely dont believe it.
>>>>
>>>> Comments on the labor charge ???
>>>>
>>>
>>> Ouch! It must have taken 7 hours and 50 minutes to troubleshoot.
>>> That place
>>> must have some real cracker-jack techs.
>>> --
>>> John C.
>>> '03 Cobra Convt.
>>>
>>
>> "Cracker-jack techs".... LOL Good one !!! The part that was
>> replaced is directly responsible for the idle control. I took the
>> car in for an idle problem. It sould be the first thing that they
>> check or at least one of the first things. I'm always the first to
>> give a tech the benifit of the doubt because I used to fix cars
>> myself at a VW place during my first two years of college way back in
>> 1986-1988. Lots of air-cooled bugs and the like. I always remember
>> how just about every customer wanted to know why the repairs would
>> cost so much. They all wanted to pay twenty bucks to have a clutch
>> job done.
>>
>> In my case here, $ 567.00 labor to diagnose an obvious problem and
>> then do ten minutes of remove-replace is totally out of hand. It was
>> a straight-up rip-off !!!!!
>>
>> Michael
>
> Write the GM of the dealership and tell him/her how angry you are and
> that they've lost a customer for life.
>
> Include copies of the repair including the cost. Tell the GM that the
> job was a complete rip-off considering what was done.
>
> Also tell him/her that if it took that long to diagnose the problem,
> they've got morons working as techs there and you won't be returning
> simply because of that.
>
> Finally, tell them that you're going to complain to corporate about the
> entire thing, and you'll be using the GM's name.
>
> If you don't get a reply, you at least have the small satisfaction of
> informing corporate that they've got some rip-off artists at work.
>
> If you get a reply, perhaps they'll try to make amends or at least
> offer you some kind of compensation. Might be worth a shot.
>
> Joe
> Calypso Green '93 5.0 LX AOD hatch with a few goodies
> Black '03 Dakota 5.9 R/T CC

No question. I'm going to start by calling the service manager and question
the labor charge. I got my first new Mustang from this dealer back in 1990.
It was an LX 5.0. I traded in to them in 2000 and got a new GT. So far
that makes two cars and plenty of maintenance tickets I have given to them
for the past fifteen years. My thanks from them is to get ripped-off in the
extream.

Michael