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Watch out for CARMAX
The following is from a complaint I just register with the BBB. If you've
had similar problems please contact me... I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time I noticed several problems with the car that needed to be fixed. I reported the issues and left the car with them for repair. When I picked up the car I noticed that most of my issues were not addressed. While waiting for parts to arrive for the second round of repairs, I took the car home for a few days. I found numerous other repair issues. I found 12 warrantee issues. When I brought the car back I gave the Service Manager, Sammy Warnamally a printed list, and copies of CARMAX's certification form showing why these items were covered. I brought my car in on 6/1/07. When I got my car back 14 DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and valet key were not in yet, 3) convertible cover was not ordered, 4) trim around the door handle wasn't addressed 5) visor wasn't replaced "because Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if the car suffered a heavy impact or was driven a long distance down a dirt road. Caked on white mud is on the inside door panels. For 2 weeks I have been strung along by the service manager. When I asked to pick up my car until the parts arrived, I was repeatedly told the seats were taken apart and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar Parts Department told me their delivery takes a week at most and parts can be overnighted for a nominal cost of $6 per item. I was lied to that my car was ready except for the headrest motors. I was also lied to about the extra set of keys being there. Despite involvement of Operations Manager Adam Warner and General Manager Theresa, my vehicle is still not fixed. I have lost many hours work, suffered grief, and have had to pay $606 payment for a car I was only able to drive a few days. I am releasing this to the Media, posting my story on Internet consumer protection websites, forums and newsgroups to get together a class action lawsuit. I am registering a complaint with the Attorney General's Office and State Attorney's Office, as I suspect foul play. As it is impossible to trust CARMAX, I want all further repairs to be done at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse damage. Compensation for my monthly payment to Capital One for $606. My lost time and wages estimated at 6 hours at $150 an hour. Grief and punitive damages will be addressed in another arena. Stephen Horrillo -- Posted via a free Usenet account from http://www.teranews.com |
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#2
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Watch out for CARMAX
On Jun 15, 6:26 am, "Stephen Horrillo"
> wrote: > The following is from a complaint I just register with the BBB. If you've > had similar problems please contact me... > I had the exact opposite experience at CARMAX in Laurel, MD. They went above and beyond, including sending my car to a second local new car dealer after the first local dealer gave them the "they all do that" line of BS. |
#3
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Watch out for CARMAX
On 15-Jun-2007, ACAR > wrote: > On Jun 15, 6:26 am, "Stephen Horrillo" > > wrote: > > The following is from a complaint I just register with the BBB. If > > you've > > had similar problems please contact me... > > > > I had the exact opposite experience at CARMAX in Laurel, MD. They went > above and beyond, including sending my car to a second local new car > dealer after the first local dealer gave them the "they all do that" > line of BS. This one was in Davie Florida. Bad managment I guess. Hopefull the corporate office has a better attitude. -- Posted via a free Usenet account from http://www.teranews.com |
#4
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Watch out for CARMAX
"Stephen Horrillo" > wrote in message
.. . > The following is from a complaint I just register with the BBB. If you've > had similar problems please contact me... > I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which > time > I noticed several problems with the car that needed to be fixed. I > reported > the issues and left the car with them for repair. When I picked up the car > I > noticed that most of my issues were not addressed. While waiting for parts > to arrive for the second round of repairs, I took the car home for a few > days. I found numerous other repair issues. I found 12 warrantee issues. > When I brought the car back I gave the Service Manager, Sammy Warnamally a > printed list, and copies of CARMAX's certification form showing why these > items were covered. I brought my car in on 6/1/07. When I got my car back > 14 > DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and > valet key were not in yet, 3) convertible cover was not ordered, 4) trim > around the door handle wasn't addressed 5) visor wasn't replaced "because > Jaguar sent them the wrong part." 6) now the rear view mirror is loose as > if > the car suffered a heavy impact or was driven a long distance down a dirt > road. Caked on white mud is on the inside door panels. For 2 weeks I have > been strung along by the service manager. When I asked to pick up my car > until the parts arrived, I was repeatedly told the seats were taken apart > and awaiting a headrest motor from Jaguar so I could not pick it up. > Jaguar > Parts Department told me their delivery takes a week at most and parts can > be overnighted for a nominal cost of $6 per item. I was lied to that my > car > was ready except for the headrest motors. I was also lied to about the > extra > set of keys being there. Despite involvement of Operations Manager Adam > Warner and General Manager Theresa, my vehicle is still not fixed. I have > lost many hours work, suffered grief, and have had to pay $606 payment for > a > car I was only able to drive a few days. I am releasing this to the Media, > posting my story on Internet consumer protection websites, forums and > newsgroups to get together a class action lawsuit. I am registering a > complaint with the Attorney General's Office and State Attorney's Office, > as > I suspect foul play. > As it is impossible to trust CARMAX, I want all further repairs to be done > at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse > damage. Compensation for my monthly payment to Capital One for $606. My > lost > time and wages estimated at 6 hours at $150 an hour. Grief and punitive > damages will be addressed in another arena. > > Stephen Horrillo > > -- > Posted via a free Usenet account from http://www.teranews.com My question is if you knew about all these problems with the car before you drove it off the lot, why did you take delivery BEFORE these issues needed to be addressed? I am not trying to be a smart ass here, but It seems that was your first mistake. Fwed |
#5
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Watch out for CARMAX
"Stephen Horrillo" > wrote in message .. . Did you have your dog pick out this automobile? I see you're still living the life of bad car problems, sorry you have that kind of poor judgment. |
#6
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Watch out for CARMAX
On 15-Jun-2007, "fweddybear" > wrote: > > car I was only able to drive a few days. I am releasing this to the > > Media, > > posting my story on Internet consumer protection websites, forums and > > newsgroups to get together a class action lawsuit. I am registering a > > complaint with the Attorney General's Office and State Attorney's > > Office, > > as > > I suspect foul play. > > As it is impossible to trust CARMAX, I want all further repairs to be > > done > > at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse > > damage. Compensation for my monthly payment to Capital One for $606. My > > lost > > time and wages estimated at 6 hours at $150 an hour. Grief and punitive > > damages will be addressed in another arena. > > > > Stephen Horrillo > > > > -- > > Posted via a free Usenet account from http://www.teranews.com > > > My question is if you knew about all these problems with the car > before > you drove it off the lot, why did you take delivery BEFORE these issues > needed to be addressed? I am not trying to be a smart ass here, but It > seems that was your first mistake. I didn't take delivery at first. They did repairs, but not all of them. The second time I brought it in they assured me they were ordering the parts and would put everything right. -- Posted via a free Usenet account from http://www.teranews.com |
#7
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Watch out for CARMAX
On 15-Jun-2007, "Dad" > wrote: > "Stephen Horrillo" > wrote in message > .. . > > Did you have your dog pick out this automobile? I see you're still > living the life of bad car problems, sorry you have that kind of poor > judgment. I just don't sit back and take it like you. Nice to see you're still a putz though. -- Posted via a free Usenet account from http://www.teranews.com |
#8
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Watch out for CARMAX
You should have bought a Corvette.
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#9
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Watch out for CARMAX
I could say, "It's a F-O-O-O-O-R-D." But,
It's Friday and the WX is beautiful. Good news: This wasn't cross posted. Hey Stephen, At $300 grand a year you should know better! I don't care which dealer it is. Next time: Don't ever hand a dealer a list of things you expect to have fixed. (This sort of list won't cut ice with the BBB, Attorney Gen. or anyone else.) Have the dealer give you a signed list of what's going to be done, when, and to what standard (new parts, reconditioned, etc.) Do this while the money is still in your pocket. Try to live so that you don't revert to litigation--only raises your B.P. and takes money from your pocket. Hope this will help... next time. -- pj Stephen Horrillo wrote: > The following is from a complaint I just register with the BBB. If you've > had similar problems please contact me... > I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time > I noticed several problems with the car that needed to be fixed. I reported > the issues and left the car with them for repair. When I picked up the car I > noticed that most of my issues were not addressed. While waiting for parts > to arrive for the second round of repairs, I took the car home for a few > days. I found numerous other repair issues. I found 12 warrantee issues. > When I brought the car back I gave the Service Manager, Sammy Warnamally a > printed list, and copies of CARMAX's certification form showing why these > items were covered. I brought my car in on 6/1/07. When I got my car back 14 > DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and > valet key were not in yet, 3) convertible cover was not ordered, 4) trim > around the door handle wasn't addressed 5) visor wasn't replaced "because > Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if > the car suffered a heavy impact or was driven a long distance down a dirt > road. Caked on white mud is on the inside door panels. For 2 weeks I have > been strung along by the service manager. When I asked to pick up my car > until the parts arrived, I was repeatedly told the seats were taken apart > and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar > Parts Department told me their delivery takes a week at most and parts can > be overnighted for a nominal cost of $6 per item. I was lied to that my car > was ready except for the headrest motors. I was also lied to about the extra > set of keys being there. Despite involvement of Operations Manager Adam > Warner and General Manager Theresa, my vehicle is still not fixed. I have > lost many hours work, suffered grief, and have had to pay $606 payment for a > car I was only able to drive a few days. I am releasing this to the Media, > posting my story on Internet consumer protection websites, forums and > newsgroups to get together a class action lawsuit. I am registering a > complaint with the Attorney General's Office and State Attorney's Office, as > I suspect foul play. > As it is impossible to trust CARMAX, I want all further repairs to be done > at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse > damage. Compensation for my monthly payment to Capital One for $606. My lost > time and wages estimated at 6 hours at $150 an hour. Grief and punitive > damages will be addressed in another arena. > > Stephen Horrillo > |
#10
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Watch out for CARMAX
"Dale" > wrote in message
... > You should have bought a Corvette. he should also take his "Jaguar" problems to a group that's on-topic for Jaguar's ! this is NOT the group... my2¢ -- "Key" ===== |
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