(More) Bad luck with Quadratec

This is what I was thinking. Work with your credit card company to dispute
the charge if you did not get what you ordered.
Tomes

"billy ray" > wrote in message
...
> If you used a Credit Card (not Debit) you can have Visa or Master Card
> intervene for you.
>
> Send them a letter describing the problem and what the response from the
> retailer was. Temporarily they will remove the charge from your bill and
> if their investigation is in your favor they will remove it entirely.
>
>
> "Earle Horton" > wrote in message
> om...
>> By any legal theory I can think of, Quadratec is legally liable for
>> delivering the wrong parts, whether they think it is "their fault" or
>> not.
>> By drop shipping and selling non-stocked parts, they assumed
>> responsibility
>> for the manufacturer's proper actions. That is what Judge Judy would
>> say.
>> They are not doing this as "a favor" to either you or the manufacturer,
>> and
>> their profit puts them in the position of responsibility for satisfactory
>> performance.
>>
>> You have two choices. One, you could insist on your rights, and ask for
>> a
>> refund or the right parts to be shipped. Two, you could do as Coasty
>> suggests, use what is in the box, and make up the difference using
>> locally
>> fabricated parts. Two is probably the more realistic choice.
>>
>> Earle
>>
>> "QuickTruck" > wrote in message
>> oups.com...
>>> Hey Everyone,
>>> Once again Quadratec has dropped the ball for me. Two months ago I
>>> ordered body mount channels because mine are shot. I need to replace
>>> the body mounts and metal channels that go to the frame. Only place I
>>> could find the channels was Quadratec. After a few bad experiences
>>> (wrong parts, poor phone service) I was skeptical but I can't find them
>>> anywhere else. Plus they're in PA so my stuff is usually here in 2
>>> days or less. Not these. I called a month ago to see where they were.
>>> Turns out these channels are shipped from the manufacturer, not
>>> stocked. So shipping is up to the manufacturer. So they finally get
>>> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
>>> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
>>> guessing)in the box. Quadratec says not their fault, they obviously
>>> ordered the right stuff, no returns since non-stocked. I don't even
>>> know who the manufacturer is! So far no help. And I'm stuck with a
>>> set that won't do what i need.... i need all 8 pieces.
>>> Anyone know where else I might find these? Anyone with a CJ7 need a
>>> set? New in box!!!
>>>
>>> Sorry for ranting,
>>> Don W
>>>
>>
>>
>
>

Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).

Thanks for the advice!
Don W

Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).

Thanks for the advice!
Don W

Another company shipped me the wrong part once. Once the service
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.

Earle

"QuickTruck" > wrote in message
ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>

As I said the other day contact Visa (MasterCharge) and let them fool with
it. If the problems with Quadratec are as bad as it appears on this
newsgroup them the investigation will be very quick.

You are not responsible to pay shipping for THEIR error and it is
unreasonable for them to ask you to.

FWIW
Visa (MasterCard) will (probably) not ask you to return the incorrect parts.
They will rebate the entire Quadratec charge to you and remove that amount
from the next payment to Quadratec.

"QuickTruck" > wrote in message
ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>

And the good thing about doing it this way, is that it teaches Quadratec the
proper way to act next time. This may not benefit you directly, but it
benefits all consumers when vendors are taught to be responsible for their
actions.

Earle

"billy ray" > wrote in message
...
> As I said the other day contact Visa (MasterCharge) and let them fool with
> it. If the problems with Quadratec are as bad as it appears on this
> newsgroup them the investigation will be very quick.
>
> You are not responsible to pay shipping for THEIR error and it is
> unreasonable for them to ask you to.
>
> FWIW
> Visa (MasterCard) will (probably) not ask you to return the incorrect
parts.
> They will rebate the entire Quadratec charge to you and remove that amount
> from the next payment to Quadratec.
>
> "QuickTruck" > wrote in message
> ups.com...
> > Thanks for all the replies everyone.
> > Since Q-Tec has now said they will exchange the CJ7 set for the
> > Scrambler set if I pay to ship them back. They also couldn't tell me
> > how long I will be waiting for the correct set. So i told them not to
> > look for them anytime soon. I understand the sales rep can only do so
> > much, but i reached my limit with this company. From wrong parts to
> > poor technical assistance (one guy told me the AMC v8 timing chain only
> > fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> > aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> > I'll see what my local steel shop can fab for me (they made a hell of a
> > crossmember for me).
> >
> > Thanks for the advice!
> > Don W
> >
>
>

The requirements for "proof" are quite low. You have a copy of what you
ordered, what you paid for, and the contents of the box you received.

Send a copy of the paperwork and print off a digital pix of what arrived and
mail it to Visa (MasterCharge). They will temporarily remove the charge
from your bill. It may still appear on the bill but be marked as in
dispute. If they rule in your favor it will disappear from the bill.



"Earle Horton" > wrote in message
m...
> And the good thing about doing it this way, is that it teaches Quadratec
> the
> proper way to act next time. This may not benefit you directly, but it
> benefits all consumers when vendors are taught to be responsible for their
> actions.
>
> Earle
>
> "billy ray" > wrote in message
> ...
>> As I said the other day contact Visa (MasterCharge) and let them fool
>> with
>> it. If the problems with Quadratec are as bad as it appears on this
>> newsgroup them the investigation will be very quick.
>>
>> You are not responsible to pay shipping for THEIR error and it is
>> unreasonable for them to ask you to.
>>
>> FWIW
>> Visa (MasterCard) will (probably) not ask you to return the incorrect
> parts.
>> They will rebate the entire Quadratec charge to you and remove that
>> amount
>> from the next payment to Quadratec.
>>
>> "QuickTruck" > wrote in message
>> ups.com...
>> > Thanks for all the replies everyone.
>> > Since Q-Tec has now said they will exchange the CJ7 set for the
>> > Scrambler set if I pay to ship them back. They also couldn't tell me
>> > how long I will be waiting for the correct set. So i told them not to
>> > look for them anytime soon. I understand the sales rep can only do so
>> > much, but i reached my limit with this company. From wrong parts to
>> > poor technical assistance (one guy told me the AMC v8 timing chain only
>> > fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
>> > aggrivation, but i learned a valuable lesson; To avoid Quadratec!
>> > I'll see what my local steel shop can fab for me (they made a hell of a
>> > crossmember for me).
>> >
>> > Thanks for the advice!
>> > Don W
>> >
>>
>>
>
>

and if you're in a really lousy mood, complain to your state consumer
bureau, and the FTC.

my $.02

"billy ray" > wrote in message
...
> The requirements for "proof" are quite low. You have a copy of what you
> ordered, what you paid for, and the contents of the box you received.
>
> Send a copy of the paperwork and print off a digital pix of what arrived
> and mail it to Visa (MasterCharge). They will temporarily remove the
> charge from your bill. It may still appear on the bill but be marked as
> in dispute. If they rule in your favor it will disappear from the bill.
>
>
>
> "Earle Horton" > wrote in message
> m...
>> And the good thing about doing it this way, is that it teaches Quadratec
>> the
>> proper way to act next time. This may not benefit you directly, but it
>> benefits all consumers when vendors are taught to be responsible for
>> their
>> actions.
>>
>> Earle
>>
>> "billy ray" > wrote in message
>> ...
>>> As I said the other day contact Visa (MasterCharge) and let them fool
>>> with
>>> it. If the problems with Quadratec are as bad as it appears on this
>>> newsgroup them the investigation will be very quick.
>>>
>>> You are not responsible to pay shipping for THEIR error and it is
>>> unreasonable for them to ask you to.
>>>
>>> FWIW
>>> Visa (MasterCard) will (probably) not ask you to return the incorrect
>> parts.
>>> They will rebate the entire Quadratec charge to you and remove that
>>> amount
>>> from the next payment to Quadratec.
>>>
>>> "QuickTruck" > wrote in message
>>> ups.com...
>>> > Thanks for all the replies everyone.
>>> > Since Q-Tec has now said they will exchange the CJ7 set for the
>>> > Scrambler set if I pay to ship them back. They also couldn't tell me
>>> > how long I will be waiting for the correct set. So i told them not to
>>> > look for them anytime soon. I understand the sales rep can only do so
>>> > much, but i reached my limit with this company. From wrong parts to
>>> > poor technical assistance (one guy told me the AMC v8 timing chain
>>> > only
>>> > fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
>>> > aggrivation, but i learned a valuable lesson; To avoid Quadratec!
>>> > I'll see what my local steel shop can fab for me (they made a hell of
>>> > a
>>> > crossmember for me).
>>> >
>>> > Thanks for the advice!
>>> > Don W
>>> >
>>>
>>>
>>
>>
>
>

They won't do anything, but the credit card company will for sure void the
charge, based on what we have read here. They will say, "Have you tried to
work this out with the vendor yourself?" The original poster will say,
"Yes, but they are pigheaded." Then they will void the charge.

Earle

"Thumbunny" > wrote in message
...
> and if you're in a really lousy mood, complain to your state consumer
> bureau, and the FTC.
>
> my $.02
>
> "billy ray" > wrote in message
> ...
> > The requirements for "proof" are quite low. You have a copy of what you
> > ordered, what you paid for, and the contents of the box you received.
> >
> > Send a copy of the paperwork and print off a digital pix of what arrived
> > and mail it to Visa (MasterCharge). They will temporarily remove the
> > charge from your bill. It may still appear on the bill but be marked as
> > in dispute. If they rule in your favor it will disappear from the bill.
> >
> >
> >
> > "Earle Horton" > wrote in message
> > m...
> >> And the good thing about doing it this way, is that it teaches
Quadratec
> >> the
> >> proper way to act next time. This may not benefit you directly, but it
> >> benefits all consumers when vendors are taught to be responsible for
> >> their
> >> actions.
> >>
> >> Earle
> >>
> >> "billy ray" > wrote in message
> >> ...
> >>> As I said the other day contact Visa (MasterCharge) and let them fool
> >>> with
> >>> it. If the problems with Quadratec are as bad as it appears on this
> >>> newsgroup them the investigation will be very quick.
> >>>
> >>> You are not responsible to pay shipping for THEIR error and it is
> >>> unreasonable for them to ask you to.
> >>>
> >>> FWIW
> >>> Visa (MasterCard) will (probably) not ask you to return the incorrect
> >> parts.
> >>> They will rebate the entire Quadratec charge to you and remove that
> >>> amount
> >>> from the next payment to Quadratec.
> >>>
> >>> "QuickTruck" > wrote in message
> >>> ups.com...
> >>> > Thanks for all the replies everyone.
> >>> > Since Q-Tec has now said they will exchange the CJ7 set for the
> >>> > Scrambler set if I pay to ship them back. They also couldn't tell
me
> >>> > how long I will be waiting for the correct set. So i told them not
to
> >>> > look for them anytime soon. I understand the sales rep can only do
so
> >>> > much, but i reached my limit with this company. From wrong parts to
> >>> > poor technical assistance (one guy told me the AMC v8 timing chain
> >>> > only
> >>> > fit the 304, not a 360 or 401). Sure it cost me a few bucks and
some
> >>> > aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> >>> > I'll see what my local steel shop can fab for me (they made a hell
of
> >>> > a
> >>> > crossmember for me).
> >>> >
> >>> > Thanks for the advice!
> >>> > Don W
> >>> >
> >>>
> >>>
> >>
> >>
> >
> >
>
>

I'm wondering how the items were delivered, by USPS or courier? I know USPS
has very strict policies on mail fraud, and majority of companies don't want
to deal with mail fraud allegations.

I live in Canada and have used this threat many times against sellers who
didn't live up to their Ebay commitments, all but one rectified the
problems real fast.

Snow...

"Earle Horton" > wrote in message
m...
> They won't do anything, but the credit card company will for sure void the
> charge, based on what we have read here. They will say, "Have you tried
> to
> work this out with the vendor yourself?" The original poster will say,
> "Yes, but they are pigheaded." Then they will void the charge.
>
> Earle
>
> "Thumbunny" > wrote in message
> ...
>> and if you're in a really lousy mood, complain to your state consumer
>> bureau, and the FTC.
>>
>> my $.02
>>
>> "billy ray" > wrote in message
>> ...
>> > The requirements for "proof" are quite low. You have a copy of what
>> > you
>> > ordered, what you paid for, and the contents of the box you received.
>> >
>> > Send a copy of the paperwork and print off a digital pix of what
>> > arrived
>> > and mail it to Visa (MasterCharge). They will temporarily remove the
>> > charge from your bill. It may still appear on the bill but be marked
>> > as
>> > in dispute. If they rule in your favor it will disappear from the
>> > bill.
>> >
>> >
>> >
>> > "Earle Horton" > wrote in message
>> > m...
>> >> And the good thing about doing it this way, is that it teaches
> Quadratec
>> >> the
>> >> proper way to act next time. This may not benefit you directly, but
>> >> it
>> >> benefits all consumers when vendors are taught to be responsible for
>> >> their
>> >> actions.
>> >>
>> >> Earle
>> >>
>> >> "billy ray" > wrote in message
>> >> ...
>> >>> As I said the other day contact Visa (MasterCharge) and let them fool
>> >>> with
>> >>> it. If the problems with Quadratec are as bad as it appears on this
>> >>> newsgroup them the investigation will be very quick.
>> >>>
>> >>> You are not responsible to pay shipping for THEIR error and it is
>> >>> unreasonable for them to ask you to.
>> >>>
>> >>> FWIW
>> >>> Visa (MasterCard) will (probably) not ask you to return the incorrect
>> >> parts.
>> >>> They will rebate the entire Quadratec charge to you and remove that
>> >>> amount
>> >>> from the next payment to Quadratec.
>> >>>
>> >>> "QuickTruck" > wrote in message
>> >>> ups.com...
>> >>> > Thanks for all the replies everyone.
>> >>> > Since Q-Tec has now said they will exchange the CJ7 set for the
>> >>> > Scrambler set if I pay to ship them back. They also couldn't tell
> me
>> >>> > how long I will be waiting for the correct set. So i told them not
> to
>> >>> > look for them anytime soon. I understand the sales rep can only do
> so
>> >>> > much, but i reached my limit with this company. From wrong parts
>> >>> > to
>> >>> > poor technical assistance (one guy told me the AMC v8 timing chain
>> >>> > only
>> >>> > fit the 304, not a 360 or 401). Sure it cost me a few bucks and
> some
>> >>> > aggrivation, but i learned a valuable lesson; To avoid Quadratec!
>> >>> > I'll see what my local steel shop can fab for me (they made a hell
> of
>> >>> > a
>> >>> > crossmember for me).
>> >>> >
>> >>> > Thanks for the advice!
>> >>> > Don W
>> >>> >
>> >>>
>> >>>
>> >>
>> >>
>> >
>> >
>>
>>
>
>